Frequently Asked Questions

What is the ADA?

According to the U.S. Department of Labor, The Americans with Disabilities Act (ADA) was enacted in 1990 and prohibits discrimination against people with disabilities in several areas, including employment, transportation, public accommodations, communications and access to state and local government programs and services.

Do I hire an on-site interpreter or video remote interpreter (VRI)?

Best practice is to ask your client their preference. Typically, on-site interpreters are preferred to facilitate communication. VRI requires reliable, high-speed internet with adequate download and upload speed, equipment such as a laptop with webcam, and a stationary workplace.

What is the correct terminology for someone who has hearing loss?

Deaf or Hard-of-Hearing is the preferred terminology.

When working with a deaf or Hard-of-hearing client and an interpreter, who do i look at?

Direct all communication to the Deaf/HH client, speaking to them as you would normally address any client, patient, etc.

Can i request the deaf client bring an interpreter?

No. Unless hiring an interpreter would cause an “undue financial hardship” to your business of 15 or less employees, under the ADA you are required to provide reasonable accommodations to people with disabilities.

what do i do if my classroom materials are not captioned?

Contact your Disability Resource Office on campus and they can assist you in making your classroom materials accessible via alternate auxiliary formats.

How do I find a qualified sign language interpreter?

The Registry of Interpreters for the Deaf (RID) has a national online database at rid.org where you can search their Member Directory to find a certified ASL interpreter in your area. They also have an Interpreter Agency/Referral Service to locate an agency.

will every deaf or hard-of-hearing client need an interpreter?

No. There are various degrees of hearing loss. Some individuals rely on hearing aids and may need alternate accommodations, like captioned training videos.

how do i know if an interpreter is certified?

Interpreters are certified through The Registry of Interpreters for the Deaf (RID) and can be found on their website rid.org.

can small businesses get tax credits?

Yes. According to ADATA.org, small businesses can get tax credits if their business has fewer than 30 employees, or 1 million or less in gross receipts from the preceding tax year.

Is medical information still confidential when using an interpreter?

Yes. Certified ASL Interpreters are bound by the Code of Ethics ensuring that interpreters maintain confidentiality, have the skills and knowledge required for the assignment, conduct themselves appropriately, respect consumers, as well as display ethical and professional business practices.